Refund policy
Return & Refund Policy
At EYA, we want you to love your purchase.
Due to the hygienic nature of cosmetic and personal care products, we are unable to accept returns or exchanges on products that have been opened or used.
Returns
We accept returns within 14 days of delivery for products that are:
- Unopened
- Unused
- In their original packaging
- In resalable condition
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@shopeya.ca with:
- Your order number
- Photos of the product
- Photos of the packaging
We will work with you to provide a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable.
Contact
For any questions regarding returns or refunds, please contact: